PDA

View Full Version : ERROR? - The item requested is out of bounds in the keyset


matticusrex
4th November 2007, 03:03 AM
I've installed v4 on a 2nd PC and transferred all the relevant files over from an exisitng site which I run in v3.7. After the DB translation everything seems to work ok except for the Products and Categories page. Whilst most categories work fine, when I click on some I get the above message. The software then freezes up and I can't get rid of the above message. I then have to close the software by using the Windows Task Manager. If EM is then restarted and a website generated this works ok but the category in question appears with the original products but there is no price field. Is this a bug or is my category setup wrong, or something else? Thanks.

dferguson
5th November 2007, 09:51 AM
Can you confirm the version your now running? (the exact full version number)

matticusrex
5th November 2007, 04:17 PM
Its version 4.0.71.1

Thanks

dferguson
5th November 2007, 09:16 PM
You will need to contact us when in front of the PC.