not responding

[sharon]

After working with ezimerchant for only a short time, I find it freezes on me and I have to alt del and then re start. This can be very frustrating and time consuming. Any ideas of help to stop this from happening.


www.kitcheninabox.com.au

[dferguson]

You seem to be using an older version of ezimerchant Pro. (the build date is way back in 2006). I would reccommend you investigate the possability of upgrading to the V4 series.

I also suggest that you keep your PC uptodate - Make sure your Operating System is fully uptodate using the Windows Update website.

[sharon]

David I am actually using version 4.0.75.4
We have the computer set to update automatically
Any other advice that may help would be appreciated

[sharon]

The one we have uploaded is the older version, but I am currently working on the version I mentioned above.

[dferguson]

Please update to 4.0.76

Then, if it still has crashes, please be specific about what you were doing and in what section you were doing it when the crash occured.

[sharon]

Usually I find when I do a lot of copy and paste, because in our situation, the detailed description is similar for all our products, so I copy 1 section and copy it through to the other products, so this is when it happens the most.

[dferguson]

Can you email me a screen shot (or multiple screen shots) of the errors/crashes that you get - and if possible try to write down some replication steps - If we can replicate the problem we will fix it.

[sharon]

I will do this.
Just on another subject
Our home page is www.armstrongcabinets.com.au
After entering the store, is there a way of creating a link to go back to this home page.
If customers come into the store directly from a search engine, we want them to be able to click on a link to direct them to our home page.

[edward]

You could edit your templates to include a link along the top to your home page :)

[sharon]

how do you do this?

[aschiller]

There are two ways that you can create a link back to your main site.

1) Edit your home page content through "Add new pages to your website", type or insert the link content (depending in if you want a text or image link) and then use the Insert Hyperlink function of your editor to create a link to your main site.
2) Edit the template as edward suggests. Details can be found at http://www.ezimerchant.com/faq/show/faq50070.asp.

Please don't hesitate to contact our support department if you would like more thorough, personalised assistance.