Google Toolbar disables Shipping Functions?

[j0anne04]

With the new google toolbar, it disables the shipping options for customers and processes their order without the automatic aus-post calculations, making the order show as having no shipping and meaning they need to chase the shipping money.

My Customer isn’t happy as this has cost him time and money, as some customers have thought it unprofessional and taken their orders elsewhere.

My customer and I have played around with it and with the toolbar enabled, it doesn’t show the postage options in checkout, but if you disable it, it does. Not sure why, but thought it worth mentioning here incase others have had a similar issue.

Joanne

[dferguson]

After testing the Google toolbar I can confirm that this is not an issue caused by the presence of the Google Toolbar.

I replicated the specific order that you gave as an example in your email and the result of this replication led me to believe that the products in that order had zero weight values. therefore the freight was $0.00. It had nothing to do with there being a Toolbar installed. (I dont have the toolbar installed and I got $0.00 freight).

I would reccommend you check the weight values for the two products and then generate/upload your site. I think you will find this will solve your problem.