jkuiters
21st January 2004, 11:11 AM
Dear Merchants
As with any business service, timely payment of your GTS account is important. ezimerchant will attempt to remind you, by email, if your GTS account is overdue or the credit card we have on file has expired.
ezimerchant makes multiple attempts to notify merchants that have not been automatically billed, including:
- Marking the GTS Invoice as 'Payment Required within 7 days'
- Sending reminder notices, with links to instructions on how to pay
ezimerchant GTS Accounts that remain unpaid for more than 14 days are now subject to "Suspension of Order Downloading".
When this occurs, the merchant GTS Account is still active, and customers can continue to order from the merchant. The merchant and customer will continue to recieve order notifications*. The merchant however, will not be able to access or download the details of the order, until the account is brought up to date.
Merchants who have the order downloading suspended, can continue trading once their GTS Direct Debit Authorisation form has been processed by the ezimerchant accounts team.
Merchants who attempt to download orders when they are suspended, will recieve an error message in the ezimerchant client, advising them that order downloading is suspended, and to contact support.
For further information on overdue accounts and your responsibilites please see the ezimerchant Sales and Returns policy (http://www.ezimerchant.com/salespolicy.asp)
Please note: If an account remains unpaid, it may be permenantly disabled / cancelled.
*except Send Order Details to someone else notices are sent as general order notifications, without the details of the order.
As with any business service, timely payment of your GTS account is important. ezimerchant will attempt to remind you, by email, if your GTS account is overdue or the credit card we have on file has expired.
ezimerchant makes multiple attempts to notify merchants that have not been automatically billed, including:
- Marking the GTS Invoice as 'Payment Required within 7 days'
- Sending reminder notices, with links to instructions on how to pay
ezimerchant GTS Accounts that remain unpaid for more than 14 days are now subject to "Suspension of Order Downloading".
When this occurs, the merchant GTS Account is still active, and customers can continue to order from the merchant. The merchant and customer will continue to recieve order notifications*. The merchant however, will not be able to access or download the details of the order, until the account is brought up to date.
Merchants who have the order downloading suspended, can continue trading once their GTS Direct Debit Authorisation form has been processed by the ezimerchant accounts team.
Merchants who attempt to download orders when they are suspended, will recieve an error message in the ezimerchant client, advising them that order downloading is suspended, and to contact support.
For further information on overdue accounts and your responsibilites please see the ezimerchant Sales and Returns policy (http://www.ezimerchant.com/salespolicy.asp)
Please note: If an account remains unpaid, it may be permenantly disabled / cancelled.
*except Send Order Details to someone else notices are sent as general order notifications, without the details of the order.