j0anne04
18th April 2007, 07:11 AM
Hi guys,
A few things to bring up here, so bare with me.
1 ) when proceeding through checkout, if your order totals more than 20kg we have it set that you need to get a quote from the seller. we have only just realised this glitch, but if the customer is paying through paypal it continues through the process and does not stop them or advise them to wait for their email quote. this is rather serious, as it leaves open the option for customers to slip through and receive their items without paying for freight and it has also caused a few arguements with customers when we have then sent them a quote on frieght as they argue they have already paid and they should not have to now make an additional payment. Is there any way to fix this, so they can not proceed to paypal if the weight is over 20kg? we are looking at changing the setting to not be "receive quote if over 20kg" however for the mean time if theres any way to fix this it would be great.
2 ) is there any way to offer a friend calculation based on the contents of the customers shopping cart if they put in their post code? every day we receive emails.. "how much is postage" "why cant i see how much postage i'll be charged" etc.. the whinging is never ending. My customer said there should be some way that on the shopping cart page we could have a field for postcode so they can get a frieght quote as many customers are too lazy to fill in the fields on checkout to get to it, and many dont realise this can be done even if it is listed in the FAQ!
Thanks guys - sorry for this, my client is just finding a few things that they arn't happy with and have said that they feel they have a rather primative program, where other online stores feel so streamline. I have told them that without bringing up these issues they cant get fixed and i'm hoping they will remain happy enough to stay with the current software and not want me to redesign it in something else.. any idea of the official release of v4 yet?
have a great day!
Joanne
A few things to bring up here, so bare with me.
1 ) when proceeding through checkout, if your order totals more than 20kg we have it set that you need to get a quote from the seller. we have only just realised this glitch, but if the customer is paying through paypal it continues through the process and does not stop them or advise them to wait for their email quote. this is rather serious, as it leaves open the option for customers to slip through and receive their items without paying for freight and it has also caused a few arguements with customers when we have then sent them a quote on frieght as they argue they have already paid and they should not have to now make an additional payment. Is there any way to fix this, so they can not proceed to paypal if the weight is over 20kg? we are looking at changing the setting to not be "receive quote if over 20kg" however for the mean time if theres any way to fix this it would be great.
2 ) is there any way to offer a friend calculation based on the contents of the customers shopping cart if they put in their post code? every day we receive emails.. "how much is postage" "why cant i see how much postage i'll be charged" etc.. the whinging is never ending. My customer said there should be some way that on the shopping cart page we could have a field for postcode so they can get a frieght quote as many customers are too lazy to fill in the fields on checkout to get to it, and many dont realise this can be done even if it is listed in the FAQ!
Thanks guys - sorry for this, my client is just finding a few things that they arn't happy with and have said that they feel they have a rather primative program, where other online stores feel so streamline. I have told them that without bringing up these issues they cant get fixed and i'm hoping they will remain happy enough to stay with the current software and not want me to redesign it in something else.. any idea of the official release of v4 yet?
have a great day!
Joanne